At Challenger and Challenger.sg, we are committed to providing our customers with total peace of mind. Please review the guidelines below regarding product defects, returns, and warranty claims.

1. Initial 7-Day Return Policy

If a product is found to be defective within 7 days from the date of purchase, Challenger accepts returns for faulty items.

For more details on eligibility and requirements, please refer to our full Return Policy.

2. Manufacturer Warranty & Repair

If the initial 7-day return period has lapsed, warranty claims and repairs are handled directly by the respective brand’s authorized service centres.

• Expert Diagnosis: Brand specialists will assist in diagnosing technical errors and determining the cause of the issue.

• Preparation: Before visiting a service centre, we strongly recommend contacting them to confirm requirements.

• Required Documentation: You must present your original purchase receipt or invoice along with the faulty product to facilitate a claim.